Frequently asked questions

Please see below for frequently asked questions, if you have other questions, please contact us directly, we will answer for you at any time.
What's the MOQ for your manufacturing?

The minimum order quantity (MOQ) for jeans manufacturing at NOX.LOOM starts from 30 pieces across all designs for each order. Please note that for custom hardware, fabrics, trims, notions, dyeing, printing, embroidery, bags, and leather patches, diferent MOQs may apply.For speciic details regarding MOQs for custom items or to discuss your order requirements, please kindly inquire with our team, and we will be happy to assist you.
How long will it take to receive a response regarding a quote or other inquiries?

At NOX.LOOM, we prioritize timely communication with our clients. You can expect to receive a response regarding your quote or other inquiries

typically within 10 hours. Our dedicated customer service team is committed to addressing your questions and providing the information you need to move forward with your order. If you have urgent inquiries, please feel free to indicate the urgency in your message, and we will do our best to

accommodate your request. Thank you for choosing DiZNEW as your trusted jeans manufacturer.
Can I order a sample before ordering?

"Yes, you can order a sample before placing a production order. Pre-production samples are created exactly as they will be in large-scale production  to ensure all details are conirmed. We require payment for the sample and shipping costs. However, if you place a direct production order, we can     accept a deposit instead of the sample fee, though you will stillneed to cover the shipping costs for the sample. This process ensures you are satisf    ied with the design and quality before committing to a larger order. We ofer both prototyping and sample production services to meet your needs.  Our prototyping service allows you to see and feel the exact product, ensuring every detail meets your speciications.This way, you can be conident in the inal production run. Please note that while we cover the production costs for direct orders, sample shipping costs are the responsibility of the customer. This approach ensures transparency and trust, providing you with the highest level of service and quality."

Payment & Business Terms
What payment methods do you accept?

We accept T/T (bank transfer) and L/c for larger orders. All payment channels are secure and traceable.
What are your standard payment terms?

for new clients, we typically require a 40% deposit to begin production, with the balance payable before shipment.
Can the deposit ratio be adjusted forlong-term cooperative clients?

Yes,for our valued long-term patners, we can fexibly adjust the deposit ratio based on order volume, cooperation history, and credit evaluation.
Can lpay in diferent currencies (USD, EUR, etc.)?

Yes. We support payments in USD, EUR, AUD, and more to accommodate international clients.
What is your refund or cancellation policy?

Once production begins, orders are non-refundable. For cancellations before production,fees may apply depending on the stage of development.
Do you work with startups or only established brands?

Partnering with diverse businesses - from nimble startups and solopreneurs to established multinational corporations. Our tailored production solutions adapt seamlessly to your project scope and inancial parameters, ensuring optimal ROI across all scales.
How do I contact you?

You can contact us anytime on whatsapp or by email at info@NOXLOOM.com.
What payment methods are accepted?

Payments：

1.Wire Transfer From All Countries

2.Alibaba Trade Assurance. Click for payment information.